Privacy Policy

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to full name, phone number, email, national identification number. The information that we request will be retained by us and used as described in this privacy policy.

Account Information

You must provide your mobile phone number to create a Toki account. You may provide us the phone numbers in your mobile address book on a regular basis, including those of both the users of our Services and your other contacts. You must confirm that you are authorized to provide us such numbers. You may also add other information to your account, such as a profile name, profile picture.

Your Connections

You can use the contact upload feature and provide us, if permitted by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified by us. You can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information. You give your groups a name. You can provide a group profile picture or description. We refer to those contacts as “Connections”. Learn more about our contact upload feature below:

  • Contact upload is an optional feature that allows us to identify which of your contacts in your device’s address book are also Toki users so that we can add them to your Toki contacts, and quickly update your Toki contacts in case your contacts who are not yet using Toki sign up later. It’s important to note that Toki does not share your contacts with any other third party. Your version of Toki on your device will display the names for your Toki contacts from your device’s address book so that you can easily connect with them.
  • When you use the contact upload feature and grant Toki access to your device’s address book, Toki will access and upload the phone numbers in your address book on a regular basis, including those of both the users of Toki and your other contacts. You can control the contact upload feature from your device-based settings.

Shared Information

Shared information refers to an information about you or relating to you that is voluntarily shared by you on Toki. Shared Information may include postings that you make on Toki (including your public profile, stories, ratings and reviews with photos).


We do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, voice messages, files, and share location information) are delivered, they are deleted from our servers. Your messages are stored on your own device. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for up to 90 days as we try to deliver it. If a message is still undelivered after 90 days, we delete it. To improve performance and deliver media messages more efficiently, such as when many people are sharing a popular photo or video, we may retain that content on our servers for a longer period of time. We also offer end-to-end encryption for our Services. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.

Customer Support

You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.

Third-party services

The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app:

• Google Play Services

• Firebase Analytics

• Firebase Crashlytics

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;

• To provide the Service on our behalf;

• To perform Service-related services; or

• To assist us in analyzing how our Service is used.

In addition, we provide seamless sign-in service that will authenticate your identity and provide you the option to share certain Personal Information with third-party services for account registration and login purposes, such as your name and phone number. You will be notified to confirm your consent in such scenarios.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Transactional Information

If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment. Credit card information is collected and the card information verified via a third-party payment processing service. This information is not stored or transferred through Toki’s servers.

Device and Connection Information

We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.

Status Information

We collect information about your online and status message changes on our Services, such as whether you are online (your “online status”), when you last used our Services (your “last seen status”), and when you last updated your status message.

Managing your information

Services settings

Toki enables certain information to be shared publicly with your Toki contacts and other users of Toki. At any time, you can hide your profile from the public search by unchecking “allow search by a display name” in your account settings. This means that other users of Toki will not be able to find you through a display name. You can configure the privacy of your profile’s “about” field, profile picture, and stories from the privacy settings with options for public, connections only, and hide from a specific list of people. Moreover, you can manage your privacy further by using our ignore, mute or hide story, and block features.

You can manage status information by turning off your active status and read receipts from the settings. Please note that by turning off your active status, you will not be able to see other people’s active status as well. Read receipts configuration is not applicable for group chats.

Shared Information will remain publicly-available for so long as you or a user that has shared such information retains it. Even after you delete Shared Information, it may still be separately cached, copied, or stored by, or remain public through, other users or third parties who are not affiliated with and not controlled by us.

Changing Your Mobile Phone Number, Profile Name and Picture, and About

You must change your mobile phone number using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture, and about at any time.

Deleting Your Toki Account

You may delete your Toki account at any time (including if you want to revoke your consent to our use of your information) using our in-app delete my account feature. When you delete your Toki account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Be mindful that if you only delete our Services from your device without using our in-app delete my account feature, your information may be stored with us for a longer period. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.

Other Privacy Policy terms


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 14. We do not knowingly collect personally identifiable information from children under 14. In the case we discover that a child under 14 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at